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Career Center

Part-Time/ Seasonal Position

Guest Service Representative
Organization:	Coral Gables Parks and Recreation
City/County:	Coral Gables/Miami-Dade County	Posted Date:	01/28/10
Salary:	$9.84/hour	Close Date:	Open Until Filled
Description:
Seasonal, part-time position assigned to the Biltmore Tennis Center, Venetian Pool or War Memorial Youth Center. This position is responsible for ensuring 100% customer satisfaction. Employees in this position serve as the initial point of contact for all guest interaction responding to the needs, requests and/or inquiries of facility patrons while searching for and providing guests with answers or solutions to their concerns as instructed by the Supervisor. Provide exceptional customer service in person and over the telephone. Operate a Point of Sale system/cash register and perform simple mathematical calculations. Assist customers with program registrations, facility rentals and memberships. Operate a variety of office equipment including a multi-line telephone system, computer, copy machine and fax machine. Perform routine clerical duties. Prepare reports and documents in accordance with departmental procedures.
Qualifications:
Knowlege of community recreation. Ability to work effectively, compassionately and creatively with the general public. Ability to project a positive attitude over the telephone. Ability to work independently. Ability to keep records and prepare reports. Ability to work nights, weekends and holidays including the Fourth of July. Minimum age of 17 years with High School diploma or equivalent. One year customer service expeirnce, desired. Previous cash handling experience, preferred. Criminal background check, drug screening and completion of the sanitation and food service training program is required.
Contact Person / How to Apply:
To apply for this position download an employment application located on the Human Resources webpage: http://www.coralgables.com/CGWeb/dep_hr_applications Email the completed application to hrd@coralgables.com; OR fax to 305/460-5518; OR bring in person to the Human Resources Department, 2801 Salzedo Street, 2nd Floor, Coral Gables, Florida 33134, Monday thru Friday from 10:00 a.m. - 3:00 p.m. unless otherwise stated. For further information, please contact the Human Resources Department at 305/460-5523.